Emergency departments II: simulating Six Sigma improvement ideas for a hospital emergency department
Proceedings of the 35th conference on Winter simulation: driving innovation
Emergency departments II: a simulation-ilp based tool for scheduling ER staff
Proceedings of the 35th conference on Winter simulation: driving innovation
WSC '04 Proceedings of the 36th conference on Winter simulation
A simple and intuitive simulation tool for analyzing emergency department operations
WSC '04 Proceedings of the 36th conference on Winter simulation
Functional analysis for operating emergency department of a general hospital
WSC '04 Proceedings of the 36th conference on Winter simulation
Evaluating hospital pharmacy staffing and work scheduling using simulation
WSC '05 Proceedings of the 37th conference on Winter simulation
Winter Simulation Conference
Winter Simulation Conference
Multi-criteria framework for emergency department in Irish hospital
Proceedings of the Winter Simulation Conference
Learning by gaming: supply chain application
Proceedings of the Winter Simulation Conference
Hi-index | 0.00 |
In the healthcare sector, there is a requirement for innovative solutions in managing the high levels of complexity and uncertainty within Emergency Departments (EDs). Simulation modeling is currently seen as a competent means of analyzing EDs, which allows changes effects to be understood and predicted more easily. The Balanced Scorecard (BSC), well-known performance management concept, has become a steering method in approaching new improvement cycles. This paper presents a methodology that integrates BSC and simulation modeling to improve the performance of ED in a University Hospital in North Dublin. BSC design began with understanding patient's needs, ED activities, as well as training and development programs. Then a detailed simulation model was developed and integrated with the BSC to provide a comprehensive decision support system. This integrated model can be used for evaluation of various decisions in emergency area. The developed integrated model is also a tool for improvement.