AngryEmail? emotion-based e-mail tool adaptation

  • Authors:
  • Rosa M. Carro;Francisco J. Ballesteros;Alvaro Ortigosa;Gorka Guardiola;Enrique Soriano

  • Affiliations:
  • Computer Science Department, Escuela Politécnica Superior, Universidad Autonoma de Madrid, Madrid, Spain;Laboratorio de Sistemas, Universidad Rey Juan Carlos, Fuenlabrada (Madrid), Spain;Computer Science Department, Escuela Politécnica Superior, Universidad Autonoma de Madrid, Madrid, Spain;Laboratorio de Sistemas, Universidad Rey Juan Carlos, Fuenlabrada (Madrid), Spain;Laboratorio de Sistemas, Universidad Rey Juan Carlos, Fuenlabrada (Madrid), Spain

  • Venue:
  • IWAAL'12 Proceedings of the 4th international conference on Ambient Assisted Living and Home Care
  • Year:
  • 2012

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Abstract

This paper presents AngryEmail, an e-mail tool that adapts its behavior according to the user emotional state. When a user finishes writing an e-mail and clicks the send button, the e-mail is automatically analyzed to get information about the emotions reflected on it, following a lexical-based approach. If a high level of anger is detected, then the e-mail program keeps the message unsent, waits for five minutes and, afterwards, notifies the user that the e-mail will be sent one minute later. This approach allows users to reconsider the convenience of sending certain e-mails when they are noticeably angry. This can be useful for all the people in general, but especially for those with cognitive limitations, for whom emotion control is harder.