The Influence of Information Technology Utilization ITU on Supply Chain Integration SCI

  • Authors:
  • Sushil Sharma;Thawatchai Jitpaiboon

  • Affiliations:
  • Ball State University, USA;Ball State University, USA

  • Venue:
  • International Journal of E-Business Research
  • Year:
  • 2011

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Abstract

The key to competitiveness in most industries has moved beyond the traditionally confined single organization. In today's global competitive business environment, competitiveness is heavily influenced by the ability of the multiple organizations in a supply chain to synchronize and integrate their business activities and processes. Supply chain integration, SCI which links the activities, functions, processes, and systems of a firm with its customers and suppliers, can reduce uncertainty, enhance responsiveness, reduce costs, and improve customer service. Empirical studies have explored SCI and reported that information technology IT is a key ingredient for the success of the integrated supply chain. While the research on SCI has been reported in OM literature, empirical studies that investigate the impact of different levels of IT utilization ITU-strategic, operational, and infrastructural-on SCI are not available. This research also explores the impact of top management support TMS on the relationship between ITU and SCI. Based on data collected from 220 manufacturing firms, this study indicates that ITU will have a positive impact on the success of an integrated supply chain when top management is personally involved in the technology implementation process.