Secure e-Government Services: A Comparative Analysis of e-Government Maturity Models for the Developing Regions-The Need for Security Services

Authors:
Geoffrey Karokola;Louise Yngström;Stewart Kowalski
Affiliations:
Stockholm University and Royal Institute of Technology, Sweden;Stockholm University and Royal Institute of Technology, Sweden;Stockholm University and Royal Institute of Technology, Sweden
Venue:
International Journal of Electronic Government Research
Year:
2012

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Abstract

E-Government offers many benefits to government agencies, citizens and the business community. However, e-Government services are prone to current and emerging security challenges posing potential threats to critical information assets. Securing it appears to be a major challenge facing governments globally. Based on the international security standards-the paper thoroughly investigates and analyzes eleven e-government maturity models eGMMs for security services. Further, it attempts to establish a common frame of reference for eGMM critical stages. The study utilizes the Soft Systems Methodology SSM of scientific inquiry/ learning cycle adopted from Checkland and Scholes. The findings show that security services technical and non-technical are lacking in eGMMs-implying that eGMMs were designed to measure more quantity of offered e-government services than the quality of security services. Therefore, as a step towards achieving secure e-government services the paper proposes a common frame of reference for eGMM with five critical stages. These stages will later be extended to include the required security services.