A pragmatic approach to the introduction of e-government
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
International Journal of Business Information Systems
International Journal of Electronic Government Research
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All e-Government maturity models identify a Transaction stage along the pathway to full systems integration. The evidence suggests that a significant number of project failures occur at this stage and thus frustrate the endeavour to achieve a coherent uniform means of access to Government. Clearly, research to identify and overcome the challenges presented at this stage is critical. In this paper the Transaction stage is clearly delineated as the point at which online technology ceases to be peripheral to the agency's activity. Hence, it presents the first real organisational challenge and an appropriate research strategy is defined to uncover the problems that arise at this point.