Adoption and Use of Mobile Services: Empirical Evidence from a Finnish Survey
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 3 - Volume 3
Modifying Adoption Research for Mobile Internet Service Adoption: Cross-Disciplinary Interactions
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 3 - Volume 3
Asynchronous Adoption Patterns of Mobile Services
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
Mobile Services In The Networked Economy
Mobile Services In The Networked Economy
What drives mobile commerce? An empirical evaluation of the revised technology acceptance model
Information and Management
Adoption of 3G+ services in Finland
International Journal of Mobile Communications
Handset-Based Data Collection Process and Participant Attitudes
International Journal of Handheld Computing Research
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This paper discusses conceptual definitions of mobile service users. These concepts reflect the domains of end-users having an intention to use the service or using the service in practice. This study also defines metrics that measure the adoption of mobile services. In addition, the paper investigates the estimation of costs due to mobile service adoption gaps. The paper demonstrates the use of the invented metrics with a data set collected from a sample of Finnish early-adopter smartphone users in 2007. Based on this data set, a ranking of mobile services is presented based on adoption-related success factors. In addition, the potential loss of perceived end-user value, that is due to adoption gaps, is estimated. The notable conclusion is that though most new mobile services experience significant adoption gaps, the value loss is only 10% in the long-term and 3% in the short-term, relative to the use of existing services.