Design aesthetics leading to m-loyalty in mobile commerce
Information and Management
International Journal of Mobile Communications
Exploring perceptions and use of mobile services: user differences in an advancing market
International Journal of Mobile Communications
Consumer value creation in mobile banking services
International Journal of Mobile Communications
Identifying the limitations and capabilities of m-commerce services in GSM networks
International Journal of Mobile Communications
Understanding Key Attributes in Mobile Service: Kano Model Approach
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Case study of application-based mobile service acceptance and development in Finland
International Journal of Information Technology and Management
Empirical studies of embedded software development using agile methods: a systematic review
Proceedings of the 2nd international workshop on Evidential assessment of software technologies
A Measurement Framework of Mobile Service Adoption
International Journal of Handheld Computing Research
Mobile customer segmentation based on smartphone measurement
Telematics and Informatics
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An analysis of a Finnish survey of 1553 respondents between 9-34 years shows that categories of users differ significantly in their use of Internet and mobile services. The five categories in this subpopulation resemble the adopter categories in diffusion models. The relatedness of the adopter categories to social groups and external sources of influence vary significantly, but seem to follow the predictions of diffusion models. Opinion leaders, change agents and majorities have all adopted the terminals, but the use of services, especially of mobile services, is in the chasm. The mobile services are used mainly in the groups, whose charges are paid by their employer, with the exception of entertainment services. Using Internet services, however, has become commonplace within this subpopulation, and thus provides an alternative. These findings challenge the overtly individual view on the adoption of mobile services and emphasize the importance of right pricing as a means of spreading the diffusion.