The media equation: how people treat computers, television, and new media like real people and places
Effects of adaptive robot dialogue on information exchange and social relations
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
On natural language dialogue with assistive robots
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Humanoid robots as a passive-social medium: a field experiment at a train station
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Exploring adaptive dialogue based on a robot's awareness of human gaze and task progress
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Robotic etiquette: results from user studies involving a fetch and carry task
Proceedings of the ACM/IEEE international conference on Human-robot interaction
How close?: model of proximity control for information-presenting robots
Proceedings of the 3rd ACM/IEEE international conference on Human robot interaction
AAAI'07 Proceedings of the 22nd national conference on Artificial intelligence - Volume 2
Gracefully mitigating breakdowns in robotic services
Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
How robots can help: communication strategies that improve social outcomes
How robots can help: communication strategies that improve social outcomes
Effects of social presence and social role on help-seeking and learning
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
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With advances in robotics, robots can give advice and help using natural language. The field of HRI, however, has not yet developed a communication strategy for giving advice effectively. Drawing on literature in politeness and informal speech, we propose options for a robot's help-giving speech-using hedges or discourse markers, both of which can mitigate the commanding tone implied in direct statements of advice. To test these options, we experimentally compared two help-giving strategies depicted in videos of human and robot helpers. We found that when robot and human helpers used a hedge or discourse markers, they seemed more considerate and likeable, and less controlling. The robot that used discourse markers had even more impact than the human helper. The findings suggest that communication strategies derived from speech used when people help each other in natural settings can be effective for planning the help dialogues of robotic assistants.