What Predicts Commercial Bank Leaders' Intention to Use Mobile Commerce?: The Roles of Leadership Behaviors, Resistance to Change, and Technology Acceptance Model

  • Authors:
  • Maddy Halbach;Tao Gong

  • Affiliations:
  • Howard County Public Schools, USA;University of Maryland Eastern Shore, USA

  • Venue:
  • Journal of Electronic Commerce in Organizations
  • Year:
  • 2011

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Abstract

The purpose of this study was to investigate the roles leadership behaviors have on technology acceptance models, focusing on bank leaders' intention to use mobile-commerce. The study included responses from 101 senior-level managers working at FDIC-insured commercial banks in the United States. Three instruments including Kouzes and Posner's 1987 leadership practice inventory LPI, Wu and Wang's 2005 mobile commerce technology acceptance model MC-TAM, and Oreg's 2003 resistance to change model RTC were employed. A correlation analysis revealed that two transformational leadership behaviors-model the way and enabling others to act-positively relate to behavioral intent to use mobile commerce. A regression analysis found that perceived compatibility, perceived usefulness, and perceived ease of use are positively related to the behavioral intent to use m-Commerce. However, the authors found that the RTC and LPI model cannot predict the willingness to use m-Commerce.