Computer-Mediated Communication and Majority Influence
Management Science
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
Information Systems Research
Introduction to the Special Issue: Communication Processes for Virtual Organizations
Organization Science
Network Structure in Virtual Organizations
Organization Science
Generation Cohorts and Personal Values: A Comparison of China and the United States
Organization Science
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
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This article extends communication and technology use theories about factors that predict e-mail use by explaining the reasons for cultural contingencies in the effects of managers' personal values and the social structures roles, rules and norms that are most used in their work context. Results from a survey of 576 managers from Canada, the English-speaking Caribbean, Nigeria, and the United States indicate that e-mail use may support participative and lateral decision making, as it is positively associated with work contexts that show high reliance on staff specialists especially in the U.S., subordinates, and unwritten rules especially in Nigeria and Canada. The personal value of self-direction is positively related to e-mail use in Canada, while security is negatively related to e-mail use in the United States. The results have implications for further development of TAM and media characteristic theories as well as for training about media use in different cultural contexts.