Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Where the action is: the foundations of embodied interaction
Where the action is: the foundations of embodied interaction
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Control situations in supervisory control
Cognition, Technology and Work
Technology as Experience
Performance-based usability evaluation of a safety information and alarm system
International Journal of Human-Computer Studies
Control situations in high-speed craft operation
Cognition, Technology and Work
Using operating procedures in NPP process control
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
| Hi-index | 0.00 |
Motivation -- In safety critical work it is common to evaluate human activity based on the concrete outcomes it produces. But, in order to understand more thoroughly the possible implications for safety, also profound perspectives concerning the mechanisms producing the outcome are needed. In this paper we introduce a model of control situations that connects human actions with the purposes rising from the domain. This model, labelled functional situation model (FSM) enables analysis of operating activity from the perspective of way of acting i.e. work practice. Analysis of work practices complements the analysis of outcome of activity (e.g. task completeness, errors, time). The aim is to promote adoption of resilient work practices by analysing which ways of acting in a given situation are aiming for the general objective of safety. Research approach -- Research approach is constructive: a formative modelling technique has been created which draws from theoretical roots of functional domain modelling. The exploitation of the models in analyses of operating activity draws from the pragmatist conception of habit. Design -- A FSM denotes a control situation from the point of view of critical functions which are endangered in a situation. The human actions are also depicted in the model, and connected to the critical functions which are aimed to maintain. Implications -- The practical implication of an FSM is that it enables analyses (and evaluation) of operating practices and characterisation of them according to how they take the critical functions and the general objectives of the domain into account. Take away message --Resilience in operating practice assumes that actors are able to make the connection between situational goals of actions and the general objectives of the domain. FSM makes this connection explicit and thus enables analyses of resilience features in practices.