Feedback to renal transplant patients in a self-management support system

Authors:
Wenxin Wang;Willem-Paul Brinkman;Ton J. M. Rövekamp;Paul van der Boog;Laurence Alpay;Mark A. Neerincx
Affiliations:
Delft University of Technology, CD Delft, The Netherlands;Delft University of Technology, CD Delft, The Netherlands;TNO Lifestyle, Leiden, The Netherlands;Leiden University Medical Center, Leiden, The Netherlands;TNO Lifestyle, Leiden, The Netherlands;Delft University of Technology, CD Delft, The Netherlands and TNO Human Factors, The Netherlands
Venue:
Proceedings of the 30th European Conference on Cognitive Ergonomics
Year:
2012

Citing 2
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Designing and evaluating a self-management support system for renal transplant patients: the first step

Proceedings of the 30th European Conference on Cognitive Ergonomics

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Abstract

Motivation -- A key function of a future self-management support system (SMSS) for renal transplant patients is to provide feedback about their health status. This study investigates patients' understanding, preference, and trust of such feedback. Research approach -- Three types of feedback form, namely simplicity, empathy, and empowerment, were designed and tested with 12 non-patients. The task completeness and the participants' preference were compared. Findings -- The users did trust the empowerment feedback more than other feedback. Furthermore, the feedback types seemed to influence users' ability of reporting their previous days' health status. Research limitations/Implications -- This research worked out three feedback types and provided insight into their effectiveness and preference. However, the number of participants was small, and they were non-patients, highly educated and relatively young. Originality/Value -- This research investigated different feedback types for self-management support systems in the healthcare domain. Take away message -- The different way of presenting the same information might influence users' trust and understanding of their health status.