Organizational Citizenship Behavior of Information System Personnel: The Influence of Leader-Member Exchange

Authors:
Gary Klein;Seng-Cho T. Chou;Tzy-Yuan Chou;James J. Jiang
Affiliations:
University of Colorado, USA;National Taiwan University, Taiwan;National Taiwan University, Taiwan;The Australian National University, Australia
Venue:
Information Resources Management Journal
Year:
2011

Citing 4
Cited 0

IT professionals as organizational citizens

Communications of the ACM - 3d hard copy
Motivation in Software Engineering: A systematic literature review

Information and Software Technology
Relation of CIO background, IT infrastructure, and economic performance

Information and Management
Turnover of information technology professionals: a narrative review, meta-analytic structural equation modeling, and model development

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

Leader-member exchange LMX represents the quality of interaction between leaders and members of a work unit, such as the information system function within an organization. LMX is expected to improve organizational citizenship behavior, beneficial behaviors not explicitly rewarded, but prior research has failed to establish this link satisfactorily. To determine the influence of LMX in the IS environment, a model is developed based on the background in the IS and management literature that considers LMX an important contributor to job satisfaction and organizational commitment. In turn, organizational commitment influences both work quality and organizational citizenship behaviors in a beneficial way. The model is confirmed with a sample of IS professionals in Taiwan. The results show that effective communication and coordination is crucial between leaders and subordinates at levels within the organization not previously considered.