The heart of connection: hypermedia unified by transclusion
Communications of the ACM
Hypotheticals as heuristic device
HLT '86 Proceedings of the workshop on Strategic computing natural language
Utility scoring of product reviews
CIKM '06 Proceedings of the 15th ACM international conference on Information and knowledge management
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Extracting product features and opinions from reviews
HLT '05 Proceedings of the conference on Human Language Technology and Empirical Methods in Natural Language Processing
Red Opal: product-feature scoring from reviews
Proceedings of the 8th ACM conference on Electronic commerce
Show me the money!: deriving the pricing power of product features by mining consumer reviews
Proceedings of the 13th ACM SIGKDD international conference on Knowledge discovery and data mining
WSDM '08 Proceedings of the 2008 International Conference on Web Search and Data Mining
Crowdsourcing user studies with Mechanical Turk
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How opinions are received by online communities: a case study on amazon.com helpfulness votes
Proceedings of the 18th international conference on World wide web
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Opinion space: a scalable tool for browsing online comments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Are your participants gaming the system?: screening mechanical turk workers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Analyzing the Amazon Mechanical Turk marketplace
XRDS: Crossroads, The ACM Magazine for Students - Comp-YOU-Ter
Detecting product review spammers using rating behaviors
CIKM '10 Proceedings of the 19th ACM international conference on Information and knowledge management
Strength of social influence in trust networks in product review sites
Proceedings of the fourth ACM international conference on Web search and data mining
Social media ownership: using twitter as a window onto current attitudes and beliefs
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A joint model of feature mining and sentiment analysis for product review rating
ECIR'11 Proceedings of the 33rd European conference on Advances in information retrieval
The ownership and reuse of visual media
Proceedings of the 11th annual international ACM/IEEE joint conference on Digital libraries
Communications of the ACM
Lost in translation: understanding the possession of digital things in the cloud
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
On the institutional archiving of social media
Proceedings of the 12th ACM/IEEE-CS joint conference on Digital Libraries
Experiences surveying the crowd: reflections on methods, participation, and reliability
Proceedings of the 5th Annual ACM Web Science Conference
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User-contributed reviews form the cornerstone of many Web communities and online services. People rely on reviews as a source of information about products, services, creative efforts, and the reputation of other buyers and sellers. Although specific rights about the ownership and control of these reviews are spelled out in licensing agreements and by copyright law, most reviewers' actions are guided instead by evolving social norms. In this paper, we report on 203 responses to a questionnaire offered to reliable US-based Mechanical Turk workers who have written different types of online reviews. The questionnaire uses a series of realistic scenarios and specific questions about recent practice to probe participants about how online reviews may be reused, archived, re-purposed, deleted, and otherwise manipulated. We use these collective attitudes and behaviors to arrive at a picture of current social norms and examine user-contributed reviews as a counterpart to other types of online content, including photos and tweets.