Inter-Organizational Governance of Information Technology: Learning from a Global Multi-Business-Unit Environment

Authors:
Steven De Haes;Wim Van Grembergen;Dirk Gemke;John Thorp
Affiliations:
Antwerp Management School - University of Antwerp, Belgium;Antwerp Management School - University of Antwerp, Belgium;KLM, The Netherlands;The Thorp Network, Canada
Venue:
International Journal of IT/Business Alignment and Governance
Year:
2012

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Abstract

There is little research available that specifically looks at how organizations define and implement their inter-organizational governance of information technology. The challenge in such environments is also observed in large organizations where multiple business units and activities often have separate strategies and investment priorities. This paper provides both practitioners and academics with an enriched understanding of how the international airline company KLM introduced IT related governance principles and practices tailored for a multi-business-unit global organization. Insights from this exploratory single case study can contribute to further theory building and practitioner guidance regarding the crafting of both intra-and inter-organisational governance frameworks.