Towards supporting informal information and communication practices within a Brazilian healthcare environment

Authors:
Roberto Calderon;Sidney Fels;Junia Anacleto;Jônatas Leite de Oliveira
Affiliations:
University of British Columbia, Vancouver, Canada;University of British Columbia, Vancouver, Canada;Federal University of São Carlos, São Carlos, Brazil;Laboratório Interacao Avancada., Sao Paulo, Brazil
Venue:
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Year:
2013

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Abstract

We present the initial challenges of supporting ad-hoc socialization patterns that can promote community workflow behaviours using information and communication technologies. Following a participatory design process, we introduced a task-management system into a Brazilian community of healthcare professionals that have little or no previous experience with digital information technologies. Our initial observations point to designing simple interfaces that can be adapted by the community, focusing on semantic mining, and further understanding the socio-demographic, behavioural and intra-personal characteristics that promote reciprocal actions.