Supply Chain–Wide Optimization at TNT Express

Authors:
Hein Fleuren;Chris Goossens;Marco Hendriks;Marie-Christine Lombard;Ineke Meuffels;John Poppelaars
Affiliations:
Department of Econometrics and Operations Research, Tilburg University, 5037 AB Tilburg, The Netherlands;TNT Express, 2132 LS Hoofddorp, The Netherlands;TNT Express, 2132 LS Hoofddorp, The Netherlands;TNT Express, 2132 LS Hoofddorp, The Netherlands;Department of Econometrics and Operations Research, Tilburg University, 5037 AB Tilburg, The Netherlands/ and ORTEC, 2803 PV Gouda, The Netherlands;ORTEC, 2803 PV Gouda, The Netherlands
Venue:
Interfaces
Year:
2013

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Abstract

The application of operations research OR at TNT Express during the past seven years has significantly improved decision-making quality and resulted in cost savings of 207 million euros. The global optimization GO program initiative has led to the development of a suite of optimization solutions to assist the operating units of TNT Express to improve their package delivery in road and air networks. To create and deploy these solutions, we established communities of practice CoPs, at which internal and external subject matter experts meet three times annually at an internal conference. We also created a unique two-year learning environment, the GO academy, where employees of TNT Express are taught the principles, use, and deployment of optimization techniques. As a result of these combined initiatives, OR is now an effective part of the core values at TNT Express.