Computer anxiety in management: myth or reality?
Communications of the ACM
The effects of a computerized information system on a hospital
Computers and the Social Sciences - A special double issue on the social impact of computers
Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
Multivariate data analysis with readings (2nd ed.)
Multivariate data analysis with readings (2nd ed.)
Factors of success for end-user computing
Communications of the ACM
Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Information systems and user resistance: theory and practice
The Computer Journal
Managerial influence in the implementation of new technology
Management Science
Microcomputer applications: an empirical look at usage
Information and Management
Making usable, useful, productivity-enhancing computer applications
Communications of the ACM
Determinants of MIS employees' turnover intentions: a structural equation model
Communications of the ACM
Explaining the role of user participation in information system use
Management Science
Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises
Computers in Human Behavior
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Information technology has expanded into the realm of almost every organizational environment. The past 30 years have witnessed an emphasis on the technological attributes of these systems, often with little regard for human factors. Even more importantly, as information technology use becomes nonvolitional, assessment of the impact of these systems on end-user job satisfaction becomes essential for successful implementation and use. This research presents and empirically tests a theoretically sound model of how information system management support, system experience, and ease of system use affect the end-user's sense of computer self-efficacy and outcome expectancy. Subsequently, the impacts of computer self-efficacy and outcome expectancy on the end-users' satisfaction with their jobs are examined. The empirical results validate the model indicating that computer self-efficacy and outcome expectancy affect the end-user's job satisfaction as well as mediate the impacts of management support, system experience, and ease of system use. From these results, implications for practicing managers and directions for future research are discussed.