A study on video browsing strategies
A study on video browsing strategies
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Democracy in the Digital Age: Challenges to Political Life in Cyberspace
Democracy in the Digital Age: Challenges to Political Life in Cyberspace
How oversight improves member-maintained communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Feedback for guiding reflection on teamwork practices
Proceedings of the 2007 international ACM conference on Supporting group work
Effects of feedback and peer pressure on contributions to enterprise social media
Proceedings of the ACM 2009 international conference on Supporting group work
Facilitative moderation for online participation in eRulemaking
Proceedings of the 13th Annual International Conference on Digital Government Research
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New forms of online citizen participation in government decision making have been fostered in the United States (U.S.) under the Obama Administration. Use of Web information technologies have been encouraged in an effort to create more back-and-forth communication between citizens and their government. These "Civic Participation 2.0" attempts to open the government up to broader public participation are based on three pillars of open government---transparency, participation, and collaboration. Thus far, the Administration has modeled Civic Participation 2.0 almost exclusively on the Web 2.0 ethos, in which users are enabled to shape the discussion and encouraged to assess the value of its content. We argue that strict adherence to the Web 2.0 model for citizen participation in public policymaking can produce "participation" that is unsatisfactory to both government decisionmakers and public participants. We believe that successful online civic participation design must balance inclusion and "enlightened understanding," one of the core conditions for democratic deliberation. Based on our experience with Regulation Room, an experimental online participation platform trying to broaden meaningful public engagement in the process federal agencies use to make new regulations, we offer specific suggestions on how participation designers can strike the balance between ease of engagement and quality of engagement---and so bring new voices into the policymaking process through participating that counts.