Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Empirical methods for artificial intelligence
Empirical methods for artificial intelligence
Communications of the ACM
Ubiquity
Using social psychology to motivate contributions to online communities
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Follow the (slash) dot: effects of feedback on new members in an online community
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
BlogCentral: the role of internal blogs at work
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Crossing Boundaries: A Case Study of Employee Blogging
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Corporate Blogging: Building community through persistent digital talk
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Socially augmenting employee profiles with people-tagging
Proceedings of the 20th annual ACM symposium on User interface software and technology
Strong regularities in online peer production
Proceedings of the 9th ACM conference on Electronic commerce
Influence and correlation in social networks
Proceedings of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining
Feedback effects between similarity and social influence in online communities
Proceedings of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining
Mind your Ps and Qs: the impact of politeness and rudeness in online communities
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Motivations for social networking at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Blogging at work and the corporate attention economy
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring the workplace communication ecology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How accurately can one's interests be inferred from friends
Proceedings of the 19th international conference on World wide web
Using Web 2.0 to improve software quality
Proceedings of the 1st Workshop on Web 2.0 for Software Engineering
On the quality of inferring interests from social neighbors
Proceedings of the 16th ACM SIGKDD international conference on Knowledge discovery and data mining
Using cultures of participation to change behaviors
Proceedings of the 16th ACM international conference on Supporting group work
Understanding the impact of bloggers' self-disclosure on resilience
Proceedings of the 5th International Conference on Ubiquitous Information Management and Communication
Mail2Wiki: low-cost sharing and early curation from email to wikis
Proceedings of the 5th International Conference on Communities and Technologies
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
T@gz: intuitive and effortless categorization and sharing of email conversations
Proceedings of the 21st international conference companion on World Wide Web
Bell Labs Technical Journal
Knowledge workers and their use of publicly available online services for day-to-day work
Proceedings of the 30th ACM international conference on Design of communication
Proceedings of the 17th ACM international conference on Supporting group work
Proceedings of the 14th Annual International Conference on Digital Government Research
Effects of peer feedback on contribution: a field experiment in Wikipedia
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Most liked, fewest friends: patterns of enterprise social media use
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Creepy but inevitable?: the evolution of social networking
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Increasingly, large organizations are experimenting with internal social media (e.g., blogs, forums) as a platform for widespread distributed collaboration. Contributions to their counterparts outside the organization's firewall are driven by attention from strangers, in addition to sharing among friends. However, employees in a workplace under time pressures may be reluctant to participate and the audience for their contributions is comparatively smaller. Participation rates also vary widely from group to group. So what influences people to contribute in this environment? In this paper, we present the results of a year-long empirical study of internal social media participation at a large technology company, and analyze the impact attention, feedback, and managers' and coworkers' participation have on employees' behavior. We find feedback in the form of posted comments is highly correlated with a user's subsequent participation. Recent manager and coworker activity relate to users initiating or resuming participation in social media. These findings extend, to an aggregate level, the results from prior interviews about blogging at the company and offer design and policy implications for organizations seeking to encourage social media adoption.