Follow the (slash) dot: effects of feedback on new members in an online community
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
SuggestBot: using intelligent task routing to help people find work in wikipedia
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Effects of feedback and peer pressure on contributions to enterprise social media
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One of the most significant challenges for many online communities is increasing members' contributions over time. Prior studies on peer feedback in online communities have suggested its impact on contribution, but have been limited by their correlational nature. In this paper, we conducted a field experiment on Wikipedia to test the effects of different feedback types (positive feedback, negative feedback, directive feedback, and social feedback) on members' contribution. Our results characterize the effects of different feedback types, and suggest trade-offs in the effects of feedback between the focal task and general motivation, as well as differences in how newcomers and experienced editors respond to peer feedback. This research provides insights into the mechanisms underlying peer feedback in online communities and practical guidance to design more effective peer feedback systems.