In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Parsing techniques: a practical guide
Parsing techniques: a practical guide
Information Systems Research
Process mining: a research agenda
Computers in Industry - Special issue: Process/workflow mining
Information Technology and the Changing Fabric of Organization
Organization Science
Information Systems Research
Design science in information systems research
MIS Quarterly
MIS Quarterly
Process grammar as a tool for business process design
MIS Quarterly
Evolving Work Routines: Adaptive Routinization of Information Technology in Healthcare
Information Systems Research
The (N)Ever-Changing World: Stability and Change in Organizational Routines
Organization Science
A narrative networks approach to understanding coordination practices in emergency response
Information and Organization
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Research grounded in a social science tradition tends to focus on people, while research grounded in an engineering tradition tends to focus on artifacts. However, as people and artifacts become increasingly intertwined in digitized processes and practices, these traditional disciplinary divisions sometimes seem a little outdated. So in this essay, I advocate an approach to research on information systems that focuses on actions, rather than people or artifacts. In particular, I examine the possibility of treating patterns of action as the object of inquiry. Grammatical models can be used to represent the space of possible action patterns in a given domain, and can be used to compare, and analyze the structural properties of action patterns. If so desired, these patterns can be tied back to traditional factors related to people (such as culture, habit, or learning?) or technology (such as features, constraints, or affordances?).