Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Talk Before You Type: Coordination in Wikipedia
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Creating, destroying, and restoring value in wikipedia
Proceedings of the 2007 international ACM conference on Supporting group work
Information quality work organization in wikipedia
Journal of the American Society for Information Science and Technology
Articulations of wikiwork: uncovering valued work in wikipedia through barnstars
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The work of sustaining order in wikipedia: the banning of a vandal
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Detecting Wikipedia vandalism via spatio-temporal analysis of revision metadata?
Proceedings of the Third European Workshop on System Security
STiki: an anti-vandalism tool for Wikipedia using spatio-temporal analysis of revision metadata
Proceedings of the 6th International Symposium on Wikis and Open Collaboration
Trace Ethnography: Following Coordination through Documentary Practices
HICSS '11 Proceedings of the 2011 44th Hawaii International Conference on System Sciences
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In the first half of 2011, ClueBot NG -- one of the most prolific counter-vandalism bots in the English-language Wikipedia -- went down for four distinct periods, each period of downtime lasting from days to weeks. In this paper, we use these periods of breakdown as naturalistic experiments to study Wikipedia's heterogeneous quality control network, which we analyze as a multi-tiered system in which distinct classes of reviewers use various reviewing technologies to patrol for different kinds of damage at staggered time periods. Our analysis showed that the overall time-to-revert edits was almost doubled when this software agent was down. Yet while a significantly fewer proportion of edits made during the bot's downtime were reverted, we found that those edits were later eventually reverted. This suggests that other agents in Wikipedia took over this quality control work, but performed it at a far slower rate.