Building natural language generation systems
Building natural language generation systems
Lessons from a failure: generating tailored smoking cessation letters
Artificial Intelligence
Planning text for advisory dialogues: capturing intentional and rhetorical information
Computational Linguistics
Model-driven eGovernment interoperability: A review of the state of the art
Computer Standards & Interfaces
Hypertableau reasoning for description logics
Journal of Artificial Intelligence Research
Discourse planning for information composition and delivery: A reusable platform
Natural Language Engineering
Methodological Review: Formal representation of eligibility criteria: A literature review
Journal of Biomedical Informatics
User-centric mobile services: context provisioning and user profiling
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Automatically generating citizen-focused brochures for public administration
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
The pragmatic web: addressing complex communication in public administration using tailored delivery
Proceedings of the 31st ACM international conference on Design of communication
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Information and communication technologies afford public administrations the opportunity to communicate more directly with individual members of their constituencies by offering tailored information services on-line. This paper focuses on delivering tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for such tailoring and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and to the information that must be represented to support this tailoring.