Redefining user support: shifting paradigms instead of blame
Authors:
John R. Cordani;Kirk P. Nagel
Affiliations:
Department of Business and Technology Education, Eastern Michigan University, Ypsilanti, Michigan;Division of Academic Affairs, Eastern Michigan University, Ypsilanti, Michigan
Venue:
SIGUCCS '95 Proceedings of the 23rd annual ACM SIGUCCS conference on User services: winning the networking game