Redefining user support: shifting paradigms instead of blame

  • Authors:
  • John R. Cordani;Kirk P. Nagel

  • Affiliations:
  • Department of Business and Technology Education, Eastern Michigan University, Ypsilanti, Michigan;Division of Academic Affairs, Eastern Michigan University, Ypsilanti, Michigan

  • Venue:
  • SIGUCCS '95 Proceedings of the 23rd annual ACM SIGUCCS conference on User services: winning the networking game
  • Year:
  • 1995

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Abstract