Information technology support services: crisis or opportunity?

Authors:
J. Michael Yohe
Affiliations:
Univ. of Northern Iowa
Venue:
ACM SIGUCCS Newsletter
Year:
1996

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Abstract

Information technology support services are in crisis, due to dramatically increased expectations and stable or dwindling funding. We examine the root causes and suggest actions which may help resolve the situation by reducing expectations, increasing effectiveness, and building partnerships.