Back to the future: implementing a distributed support environment
Authors:
Andrea Martin;Beth Shapiro;Vicky Dean
Affiliations:
User Services, Rice University, 6100 Main, MS 119, Houston, TX;Fondren Library, Rice University, 6100 Main, MS 44, Houston, TX;Systems and LAN Management, Rice University, 6100 Main, MS 119, Houston, TX
Venue:
SIGUCCS '95 Proceedings of the 23rd annual ACM SIGUCCS conference on User services: winning the networking game