Service level agreements: keeping a rein on expectations

• Authors:

• Joy Hathaway

• Affiliations:

• Computing Services Department, Fermi National Accelerator Laboratory, P.O. Box 500 ms 369, Batavia IL

• Venue:
• SIGUCCS '95 Proceedings of the 23rd annual ACM SIGUCCS conference on User services: winning the networking game
• Year:
• 1995