How to survive when demand exceeds supply: implementing a problem tracking system

• Authors:

• Tom Murray;Liz Brigman

• Affiliations:

• User Services, Rice University, 6100 Main, MS 119, Houston, TX;User Services, Rice University, 6100 Main, MS 119, Houston, TX

• Venue:
• SIGUCCS '95 Proceedings of the 23rd annual ACM SIGUCCS conference on User services: winning the networking game
• Year:
• 1995