Information Systems Research
Governance lessons from the experience of telecentres in Kerala
European Journal of Information Systems - Special section: PACIS 2004
Information systems in the public sector: The e-Government enactment framework
The Journal of Strategic Information Systems
E for express: "seeing" the Indian state through ICTD
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
The unique ID project in India: a skeptical note
ICEB'10 Proceedings of the Third international conference on Ethics and Policy of Biometrics and International Data Sharing
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
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This study focuses on the role of public sector ICTs in reconstructing the image of the state, as conceived by developing country citizens. Drawing on contemporary readings of the Gramscian politics of the governed, I look at the Indian Public Distribution System (PDS), a food security net based on subsidization of foodgrains to the poor, as it is locally computerized in the state of Kerala. My results, derived through an in-depth case study, confirm and dismiss theory at the same time: on the one hand, the state uses new technologies for reshaping its image, and indeed the very nature of its service provision. On the other hand, though, the loci of image formation that are found in citizens (direct experience, social networks, and political circuits) systematically escape control by governmental action, and seem to be only marginally touched by the ICT-induced reinvention of government. It seems, therefore, that the capacity of the state to reconstruct its image, through the usage of new technologies, is limited by the nature of the spaces of image formation which citizens experience in their daily lives.