E for express: "seeing" the Indian state through ICTD

Authors:
Renee Kuriyan;Isha Ray
Affiliations:
Intel Research, Beaverton, OR;University of California, Berkeley
Venue:
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Year:
2009

Citing 3
Cited 6

Governance lessons from the experience of telecentres in Kerala

European Journal of Information Systems - Special section: PACIS 2004
E-governance services through telecenters: The role of human intermediary and issues of trust

Information Technologies and International Development
Information and Communication Technologies for Development: The Bottom of the Pyramid Model in Practice

The Information Society

ICTs and development in the thai bureaucracy: an examination of decentralization and organizational change

Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Looking beyond 'information provision': the importance of being a kiosk operator in the sustainable access in rural India (SARI) project, Tamilnadu, India

Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Reconstructing the state through ICTs?: a case of state-level computerization in the Indian public distribution system

Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
Creating machine readable men: legitimizing the 'Aadhaar' mega e-infrastructure project in India

Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
Dealing with the digital panopticon: the use and subversion of ICT in an Indian bureaucracy

Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
The role of data in aligning the 'unique identity' infrastructure in India

Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

Quantified Score

Hi-index	0.01

Visualization

Abstract

This paper examines how, in their attempts to liberalize and modernize their operations, Indian states are using ICTD e-governance serv ices to represent themselves in a new way to their citizens. It reveals how states come to be seen by their citizens through their everyday interactions at ICTD telecenters. The research finds that, with its e-governance services, the state is trying to recast its image to fit market-friendly principles such as economic efficiency, accountability and effectiveness. Citizens simultaneously trust the government as credible and are disillusioned with it as inefficient. Telecenter-provided e-governance services are partially re-shaping the boundaries between state, civil society and markets.