In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Examining the computing and centralization debate
Communications of the ACM - Special issue on computer graphics: state of the arts
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Computer information systems and organization structure
Communications of the ACM
Automated information systems as social resources in policy making
ACM '78 Proceedings of the 1978 annual conference - Volume 2
Governance lessons from the experience of telecentres in Kerala
European Journal of Information Systems - Special section: PACIS 2004
Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis
Information Systems Frontiers
e-Government in Africa: Promise and practice
Information Polity
Towards a Practical Approach for Electronic Government Interoperability Framework (e-GIF)
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
E for express: "seeing" the Indian state through ICTD
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Infrastructure and standards in Thai digital government
Proceedings of the 2011 iConference
Access to and penetration of ICT in rural Thailand
Telecommunications Policy
Dealing with the digital panopticon: the use and subversion of ICT in an Indian bureaucracy
Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
Psychological dynamics in ICTD projects
Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2
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ICTs are frequently looked to as a missing link between traditional bureaucracy and the modernization of public administration and service delivery. Through the empirical research in the Thai public sector, we find that there is a fundamental gap between the design and normative goal of ICTs and their real world implementation. The structures of power are frequently retained or even reinforced by those who hold budgetary administrative, and authoritative roles and consequently get to make decisions about the development and use of ICTs to facilitate their administrative and managerial goals. While on a discursive level ICTs in Thailand have been projected to counter traditional practices and streamline governance as part of a broader administrative reform since the 2000s, we find that the practice is far different. Situating our work in the theoretical traditions of organization studies and computer supported collaborative work, we discuss how the Thai computerization projects add a valuable case to the vast literature on technology adoption. We also use the case to illustrate the value of this literature in growing work on governance and technology adoption within ICTD circles.