Infrastructure and standards in Thai digital government

  • Authors:
  • Steven J. Jackson;Radaphat Chongthammakun

  • Affiliations:
  • University of Michigan, Ann Arbor, MI;University of Michigan, Ann Arbor, MI

  • Venue:
  • Proceedings of the 2011 iConference
  • Year:
  • 2011

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Abstract

Standards and infrastructure pose both theoretical and empirical challenges for digital government scholarship. For their part, scholars of standards and infrastructure have tended to neglect digital government development and public administration more generally as interesting sites of standards work. This paper addresses this gap, bringing concepts and methods from the sociology of standards and infrastructure to bear on the practice of digital government development in Thailand. We analyze efforts at IT-related information and service standardization in the Thai public sector, and describe a series of sociotechnical tensions and challenges that have faced, and sometimes stalled, efforts at digital government development.