Contextual design: using customer work models to drive system design (abstract)

  • Authors:
  • Karen Holtzblatt;Hugh Beyer

  • Affiliations:
  • InContext Enterprises, Inc., 249 Ayer Rd., Harvard, MA;InContext Enterprises, Inc., 249 Ayer Rd., Harvard, MA

  • Venue:
  • CHI '95 Conference Companion on Human Factors in Computing Systems
  • Year:
  • 1995

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Abstract