Conversational conventions and participation in cross-functional design teams

Authors:
Eleanor Wynn;David G. Novick
Affiliations:
Ziba Design, 305 N.W. 21st Avenue, Portland, OR;Oregon Graduate Institute of Science & Technology, P.O. Box 91000, Portland, OR
Venue:
COCS '95 Proceedings of conference on Organizational computing systems
Year:
1995

Citing 5
Cited 1

Taking practice seriously

Design at work
Design at work: cooperative design of computer systems

Design at work: cooperative design of computer systems
A retrospective look at PD projects

Communications of the ACM - Special issue Participatory Design
The benefits of intentional tension

Communications of the ACM - Special issue Participatory Design
Participatory conversation in PD

Communications of the ACM - Special issue Participatory Design

Identity and role-A qualitative case study of cooperative scenario building

International Journal of Human-Computer Studies

Quantified Score

Hi-index	0.00

Visualization

Abstract

The benefit of participatory teams—their cross-functional and diverse nature—presents a converse challenge to communicate in a common “language”, using shared conventions, against the backdrops of an unfamiliar speech context and the tacit organizational social structure. This paper employs constructs from several language-use theories to identify mismatched conventions and consequent confusion that impede or inhibit full participation in settings like system design or work-process redesign.