Self-service management support systems: there's an app for that

Authors:
Bernhard Krönke;Alexa Reinecke;Jörg Hans Mayer;Gotthard Tischner;Hannes Feistenauer;Jörg Hauke
Affiliations:
Continental AG, Corporate Controlling, Hanover, Germany;Continental AG, Corporate Controlling, Hanover, Germany;Institute of Information Management, University of St.Gallen, St. Gallen, Switzerland;Cundus AG, Duisburg, Germany;Darmstadt, University of Technology, Darmstadt, Germany;Darmstadt, University of Technology, Darmstadt, Germany
Venue:
DESRIST'13 Proceedings of the 8th international conference on Design Science at the Intersection of Physical and Virtual Design
Year:
2013

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Abstract

Management support systems (MSS) help managers to perform their jobs more productively and efficiently by serving as their central, hands-on, day-to-day source of information [1]. As an umbrella term, "MSS" represents a major class of information systems (IS) covering management information systems, decision support systems, executive information systems, and, more recently, knowledge management and business intelligence (BI) systems [2].