Clothing the naked emperor: the unfulfilled promise of the science of usability

Authors:
Randolph G. Bias;Philip Kortum;Jeff Sauro;Doug Gillan
Affiliations:
Florida Institute for Human and Machine Cognition and University of Texas at Austin;Rice University;Measuring Usability;North Carolina State University
Venue:
interactions
Year:
2013

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Abstract

Evaluation and usability as a practice area has diversified its approaches, broadened the spectrum of UX issues it addresses, and extended its contribution into deeper levels of product-development decision making. This forum addresses conceptual, methodological, and professional issues that arise in the field's continuing effort to contribute robust information about users to product planning and design. David Siegel and Susan Dray, Editors