Applying contextual design to multiple teams in emergency management

Authors:
Tania Randall;Jacquelyn Crebolder;Gerard Torenvliet;Jeremy Leal
Affiliations:
Defence R&D Canada --- Atlantic, Dartmouth, Nova Scotia, Canada;Defence R&D Canada --- Atlantic, Dartmouth, Nova Scotia, Canada;Esterline CMC Electronics, Ottawa, Ontario, Canada;Esterline CMC Electronics, Ottawa, Ontario, Canada
Venue:
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
Year:
2013

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Abstract

This paper describes a process of identifying a consolidated set of requirements for technology to support unclassified collaboration amongst emergency managers from distinct organizations, each with a role in domestic response. It describes the application and adaption of the inquiry and consolidation processes defined by the Contextual Design (CD) methodology [1] in order to generate a set of requirements that reflect the collaboration needs of the response community as a whole. This application of CD is unique in the sense that the inquiry and requirements analysis focus on a general process (collaboration) that requires flexibility in its usage, rather than a prescriptive, well-defined process or activity.