Information Systems Frontiers
Identifying mobile phone design features critical to user satisfaction
Human Factors in Ergonomics & Manufacturing
Diversified users’ satisfaction with advanced mobile phone features
Universal Access in the Information Society
A survey of what customers want in a cell phone design
Behaviour & Information Technology
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
Mobile phone satisfaction in Malaysia: a demographic analysis
International Journal of Mobile Communications
Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA
Expert Systems with Applications: An International Journal
How consumers assess product's features?: a case study of product features of smartphone
ASM'12 Proceedings of the 6th international conference on Applied Mathematics, Simulation, Modelling
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The spread of emerging devices such as smartphone and Tablet PC enables people to experience an unprecedented technology innovation. However, some smartphone users show their intentions to reuse the feature phone due to the increased stress and pressure caused by a lot of functions of the smartphone. This study explores that the technology innovation doesn't provide all the people with the same level of values and satisfactions. A paper and pencil survey is employed with 3,798 mobile users randomly selected from 10's to 60's in Korea and asks them to answer the devices, ICT services, and applications in use, and the degree of their satisfactions as well as their perceived values and reuse intentions. Results show that the effects of technology innovation are different depending on mobile users' perceived value of technology innovation and price-value scheme, satisfaction of mobile service in use, and ages.