Continuing on-premise or adopt on-demand? an empirical study of ERP adoption in SMEs

Authors:
Fan Zhao;Elias Kirche
Affiliations:
Florida Gulf Coast University, FL;Florida Gulf Coast University, FL
Venue:
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
Year:
2013

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Abstract

Vendors are now expanding into the small to mid-size organizational markets with simplified, less-risk, less-reward systems However, SMEs, who adopted ERP on-premise solutions before, are now facing a dilemma: continuing with ERP on-premise upgrades or switch to on-demand solutions. This study surveyed Chief Information Officers of SMEs with respect to indicators of ERP adoptions. Cost, reduced demand for own IT resources, outage/accessibility and performance were found to be the most critical and important factors to assess ERP adoptions for SMEs.