Communications of the ACM - Special issue Participatory Design
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Understanding consumer acceptance of mobile payment services: An empirical analysis
Electronic Commerce Research and Applications
A framework for organizing the tools and techniques of participatory design
Proceedings of the 11th Biennial Participatory Design Conference
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This paper presents a three-phased study in which new mobile financial services were designed iteratively in close co-operation with users and experts on finance. The studies utilized a web platform for open innovation and evaluation of new service concepts. The first study with quite raw concepts revealed needs and worries that were then taken into account in developing the concepts further. The second phase of the study included parallel design utilizing both student assignments and experts on finance. The most interesting and promising concepts from this phase were then selected in cooperation to be assessed by the consumers in the web platform. The different perspectives of the participants in the studies, and the iterative approach engaging potential users right from the beginning, helped us to enhance the quality of the new service concepts in a cost-effective way.