Video artifacts for design: bridging the Gap between abstraction and detail
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Estimating Citizen Alertness in Crises Using Social Media Monitoring and Analysis
EISIC '12 Proceedings of the 2012 European Intelligence and Security Informatics Conference
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Social media is increasingly used for all kinds of everyday communication, with vast amounts of user-generated content being continuously generated and published. The data provides a new form of information source that can be exploited for obtaining additional knowledge regarding a subset of the population. Although it might be difficult to organize and assess individual text fragments, valuable insights contributing to the overall situational awareness can also be gained through acquiring social media texts and analyzing statistical properties in the data in near real-time. One such avenue of approach which is currently being developed is to analyze the text content linguistically and extract measures regarding the overall feelings and attitudes that people express in relation to an ongoing crisis. To make use of this kind of new information requires the algorithms and the resulting statistics to be designed and presented according to operational crisis management needs. In this paper, we describe the involvement of crisis management stakeholders in a series of user-centered activities in order to understand the needs, and design a useful tool. In particular, video prototyping has been used as method for quickly capturing a first explicit design idea based on real life experience, that could later be used for further generalization and tool design.