Digital family portraits: supporting peace of mind for extended family members
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Internet Use by Hospice Families and Providers: A Review
Journal of Medical Systems
Home Internet Use among Hospice Service Recipients: Recommendations for Web-Based Interventions
Journal of Medical Systems
Dying, death, and mortality: towards thanatosensitivity in HCI
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Passing on & putting to rest: understanding bereavement in the context of interactive technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multi-lifespan information system design: a research initiative for the hci community
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
FM radio: family interplay with sonic mementos
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Age and experience: ludic engagement in a residential care setting
Proceedings of the 8th ACM Conference on Designing Interactive Systems
"We will never forget you [online]": an empirical investigation of post-mortem myspace comments
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Matters of life and death: locating the end of life in lifespan-oriented hci research
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
I said your name in an empty room: grieving and continuing bonds on facebook
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The photostroller: supporting diverse care home residents in engaging with the world
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Technology heirlooms?: considerations for passing down and inheriting digital materials
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intimacy in long-distance relationships over video chat
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
In dialogue: methodological insights on doing hci research in rwanda
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Exploring remembrance and social support behavior in an online bereavement support group
Proceedings of the 2013 conference on Computer supported cooperative work
Digital artifacts as legacy: exploring the lifespan and value of digital data
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Hospice is a medical setting for patients with terminal illnesses where active treatment is withdrawn in favor of providing comfort and dignity at the end of life. Providing comfort extends beyond managing physical pain to include social, emotional, spiritual, and environmental aspects of care. We studied technology's role in achieving these multifaceted dimensions of comfort through interviews with 16 family members of past hospice patients. Comfort was an ongoing pursuit, requiring the involvement of diverse stakeholders; communication technologies were selectively chosen in service of this achievement. We provide opportunities and recommendations for technologies in hospice, including the need for varying degrees of richness and symmetry, and for support for life-affirming acts. To our knowledge, this constitutes the first study, in the CSCW and HCI literatures, of communication technology use during the final days of a person's life, with implications both for hospice and for the end of life more broadly.