The active badge location system
ACM Transactions on Information Systems (TOIS)
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Piazza: a desktop environment supporting impromptu and planned interactions
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Sharing serendipity in the workplace
Proceedings of the third international conference on Collaborative virtual environments
IEEE Transactions on Systems, Man, and Cybernetics, Part B: Cybernetics - Special issue on human computing
Sense and sensibility in a pervasive world
Pervasive'12 Proceedings of the 10th international conference on Pervasive Computing
Proceedings of the 2013 conference on Computer supported cooperative work
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In many work environments, serendipitous interactions between members of different groups may lead to enhanced productivity, collaboration and knowledge dissemination. Two factors that may have an influence on such interactions are cultural differences between individuals in highly multicultural workplaces, and the layout and physical spaces of the workplace itself. In this work, we investigate how these two factors may facilitate or hinder inter-group interactions in the workplace. We analyze traces collected using wearable electronic badges to capture face-to-face interactions and mobility patterns of employees in a research laboratory in the UK. We observe that those who interact with people of different roles tend to come from collectivist cultures that value relationships and where people tend to be comfortable with social hierarchies, and that some locations in particular are more likely to host serendipitous interactions, knowledge that could be used by organizations to enhance communication and productivity.