Remote shopping advice: enhancing in-store shopping with social technologies

  • Authors:
  • Meredith Ringel Morris;Kori Inkpen;Gina Venolia

  • Affiliations:
  • Microsoft Research, Redmond, WA, USA;Microsoft Research, Redmond, WA, USA;Microsoft Research, Redmond, WA, USA

  • Venue:
  • Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
  • Year:
  • 2014

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Abstract

Consumers shopping in "brick-and-mortar" (non-virtual) stores often use their mobile phones to consult with others about potential purchases. Via a survey (n = 200), we detail current practices in seeking remote shopping advice. We then consider how emerging social platforms, such as social networking sites and crowd labor markets, could offer rich next-generation remote shopping advice experiences. We conducted a field experiment in which shoppers shared photographs of potential purchases via MMS, Facebook, and Mechanical Turk. Paid crowdsourcing, in particular, proved surprisingly useful and influential as a means of augmenting in-store shopping. Based on our findings, we offer design suggestions for next-generation remote shopping advice systems.