Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
interactions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Who's viewed you?: the impact of feedback in a mobile location-sharing application
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 16th ACM international conference on Supporting group work
Empathy, participatory design and people with dementia
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the Designing Interactive Systems Conference
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We will present a case study on institutional care workers' strategies in dealing with wandering dementia patients. We will highlight their day-to-day practices, permanently balancing conflicting demands around keeping harm away from residents with wandering behavior. The risk of harm is multifactorial and also socially, culturally and organizationally defined. A closer examination of how the staff uses non-tech, low-tech and information and communication technology (ICT) artifacts in their daily practice helps us gain a better understanding of their practical problems and rationales for further ICT design.