Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
The fundamental principle of coactive design: interdependence must shape autonomy
COIN@AAMAS'10 Proceedings of the 6th international conference on Coordination, organizations, institutions, and norms in agent systems
A model for types and levels of human interaction with automation
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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Although automation has been introduced in all areas of public life, what seems to be missing is a reflection at the organizational or societal level about a policy of automation. By this the authors intend appropriate declarations made at the level of rationale, future plans and strategies to achieve intended goals and most importantly how those achievements will impact on various aspects of societal life, from legal responsibilities to moral and socio economic issues. Implicit in this is what is expected of both the human and technical system actors. In some public spheres these issues are becoming quite controversial because automation opens up possibilities of profound structural re-organization; however, people lack a discussion across and within different work domains to help us review methods or even methodological principles needed to gather and organize knowledge towards the construction of automation policies. This paper uses the UK Air Navigation Service Provider in the Air Traffic Management Domain known as NATS, as a case study to illustrate an example of an organization currently undertaking critical self-reflection about automation policy or the lack of such, along with the illustration of some unresolved deep concerns raised by the development, introduction, and continued use of automation.