At home with agents: exploring attitudes towards future smart energy infrastructures

Authors:
Tom A. Rodden;Joel E. Fischer;Nadia Pantidi;Khaled Bachour;Stuart Moran
Affiliations:
The Mixed Reality Laboratory, University of Nottingham, UK;The Mixed Reality Laboratory, University of Nottingham, UK;The Mixed Reality Laboratory, University of Nottingham, UK;The Mixed Reality Laboratory, University of Nottingham, UK;The Mixed Reality Laboratory, University of Nottingham, UK
Venue:
IJCAI'13 Proceedings of the Twenty-Third international joint conference on Artificial Intelligence
Year:
2013

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At home with agents: exploring attitudes towards future smart energy infrastructures

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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Abstract

This paper considers how consumers might relate to future smart energy grids. We used animated sketches to convey the nature of a future energy infrastructure based on software agents. Users showed a considerable lack of trust in energy companies raising a dilemma of design. While users might welcome software agents to help in engaging with complex energy infrastructures, they had little faith in those that might provide them. This suggests the need to design agents to enhance trust in these socio-economic settings.