Contextual and contextualized knowledge: an application in subway control
International Journal of Human-Computer Studies - Special issue: using context in applications
Workflow Modeling: Tools for Process Improvement and Application Development
Workflow Modeling: Tools for Process Improvement and Application Development
Understanding and Using Context
Personal and Ubiquitous Computing
Developing shared context within group stories
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
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Collaborative and distributed business process elicitation may lead to a loss of quality and productivity in the construction of the business model if, in the moment of the interview, the analyst ignore relevant information obtained by other analysts. This paper proposes a context model that organizes information to be shared among analysts at the moment interviews are conducted. To validate the proposed model we conducted a case study that involved elicitation sessions and the use of a prototype of a support tool. We conclude that the application of the model using an elicitation tool is feasible, enabling knowledge sharing among analysts during the collaborative process elicitation, complementing the analyst's understanding, anticipating doubts, conflicts and ambiguities.