A trainable document summarizer
SIGIR '95 Proceedings of the 18th annual international ACM SIGIR conference on Research and development in information retrieval
The Journal of Machine Learning Research
Generating overview summaries of ongoing email thread discussions
COLING '04 Proceedings of the 20th international conference on Computational Linguistics
Stacked Graphs – Geometry & Aesthetics
IEEE Transactions on Visualization and Computer Graphics
HLT-NAACL-Short '04 Proceedings of HLT-NAACL 2004: Short Papers
Proceedings of the 17th ACM SIGSPATIAL International Conference on Advances in Geographic Information Systems
Labeled LDA: a supervised topic model for credit attribution in multi-labeled corpora
EMNLP '09 Proceedings of the 2009 Conference on Empirical Methods in Natural Language Processing: Volume 1 - Volume 1
Earthquake shakes Twitter users: real-time event detection by social sensors
Proceedings of the 19th international conference on World wide web
Short text classification in twitter to improve information filtering
Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval
Eddi: interactive topic-based browsing of social status streams
UIST '10 Proceedings of the 23nd annual ACM symposium on User interface software and technology
Modeling the evolution of discussion topics and communication to improve relational classification
Proceedings of the First Workshop on Social Media Analytics
Listening to the community: social media monitoring tasks for improving government services
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Semantics + filtering + search = twitcident. exploring information in social web streams
Proceedings of the 23rd ACM conference on Hypertext and social media
Explaining difficulty navigating a website using page view data
Proceedings of the Seventeenth Australasian Document Computing Symposium
Using Social Media to Enhance Emergency Situation Awareness
IEEE Intelligent Systems
Curating and contextualizing Twitter stories to assist with social newsgathering
Proceedings of the 2013 international conference on Intelligent user interfaces
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Social media is an invaluable source of feedback not just about consumer products and services but also about the effectiveness of government services. Our aim is to help analysts identify how government services can be improved based on citizen-contributed feedback found in publicly available social media. We present ongoing research for a social media monitoring interactive prototype with federated search and text analysis functionality. The prototype, developed to fit the workflow of social media monitors in the government sector, collects, analyses, and provides overviews of social media content. It facilitates relevance judgements on specific social media posts to decide whether or not to engage online. Our user log analysis validates the original design requirements and indicates ongoing utility to our federated search approach.